Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of K8 Casino and your use of all products and services made available via k8casinor.com (the "Website"). By accessing, registering on, or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

These Terms are issued on behalf of Westward Way Tech N.V., a company registered in Curaçao under registration number 158203, operating the K8 Casino-branded services available through k8casinor.com under a sub-licence of Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0708032021) granted by Gaming Services Provider N.V. These Terms apply to all Users accessing the Website from the United Kingdom, irrespective of nationality or residence.

Effective date: 1 January 2026 (as updated from time to time in accordance with the "Changes to Terms" section below).

UK visitors are expressly informed that the Website and related gambling services are not licensed or regulated by the UK Gambling Commission and are not covered by GamStop or any other UK national self-exclusion scheme. Access from the United Kingdom may be technically possible but the United Kingdom is treated by the operator as a restricted or grey-market jurisdiction. You are responsible for ensuring that your use of the Website is lawful under all laws applicable to you, including UK laws and regulations.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions apply whether the terms are used in singular or plural form.

"Operator" means Westward Way Tech N.V., registered at Abraham de Veerstraat 9, Curaçao, registration number 158203, which operates the K8 Casino-branded online gambling services made available via k8casinor.com as K8 Casino under Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0708032021).
"Website" means the online platform accessible at k8casinor.com, including all sub-pages, mobile versions, applications, and related services branded as K8 Casino for the K8 Casino project.
"User" or "you" means any natural person who accesses the Website, regardless of whether they complete registration or place any Bet.
"Player" means a User who successfully creates an Account on the Website, is accepted by the Operator, and is permitted to place Bets with real money or cryptoassets.
"Account" means the personal online account registered in a Player's name on the Website, used to hold funds, bonuses, transaction history, and other account information.
"Bet" or "Wager" means any stake of money or cryptoassets placed by a Player on a casino game, slot, live casino table, or any other gambling product offered on the Website, in accordance with the applicable game rules.
"Game(s)" means any casino, slot, live dealer, table, crash, or other gambling product made available on the Website, whether operated directly by the Operator or by third-party game providers.
"Bonus" means any promotional value, including but not limited to bonus funds, free spins, cashbacks, tournaments entries, or reward points, credited to a Player's Account by the Operator under specific conditions.
"Bonus Funds" means the portion of a Player's balance that originates from a Bonus or a promotion and is subject to specific wagering and withdrawal conditions.
"Real Money Balance" means the portion of a Player's Account balance composed of deposits and winnings that are not subject to wagering requirements and may be withdrawn, subject to these Terms and AML/KYC checks.
"Restricted Jurisdiction" means any country or territory that the Operator, in its sole discretion, designates as prohibited or restricted for account registration or gameplay. For the avoidance of doubt, the United Kingdom is treated as a Restricted Jurisdiction under the Operator's internal policies, even if technical access is possible.
"KYC" (Know Your Customer) means the verification processes applied by the Operator to confirm a Player's identity, age, address, source of funds, source of wealth, and other regulatory or risk-related information.
"AML" means anti-money laundering and counter-terrorist financing rules and controls applicable to the Operator under Curaçao laws and international standards.
"Terms" means this Terms and Conditions document as amended or updated from time to time.

Account Registration

Only natural persons who have full legal capacity to enter into binding contracts may open an Account. This section explains the eligibility criteria, account creation process, and your obligations as a Player.

Age and eligibility: You must be at least 18 years old to register and use the gambling services on the Website. If the legal gambling age in your jurisdiction is higher than 18, you must meet that higher age. The United Kingdom is treated as a Restricted Jurisdiction; UK residents and persons physically located in the UK are not permitted to open an Account or place Bets, even if technical circumvention (for example, via VPN or mirror sites) is possible.
Single personal account: Each Player may register only one Account on the Website. Accounts must not be shared, sold, transferred, or used on behalf of another person. Duplicate, linked, or fraudulent Accounts may be closed, and any Bonuses cancelled. The Operator may merge or block Accounts where it reasonably suspects duplication or misuse.
Registration process: To register, you must complete the online form on the Website, providing at least your name, date of birth, country, email address, and password, and (where requested) telephone number and residential address. The Operator may send an email or SMS verification link or code and may require you to confirm acceptance of these Terms and the applicable privacy policy before activating the Account.
KYC and verification: At any time, and particularly before processing withdrawals or large deposits, the Operator may require you to submit identity documents (such as passport or ID card), proof of address, payment method ownership evidence, and, where appropriate, source-of-funds or source-of-wealth documentation. Documents must be clear, valid, and genuine. The Operator may suspend the Account, withhold withdrawals, or cancel Bets until satisfactory verification is completed.
Accuracy of information: You warrant that all information you provide is complete, accurate, and up to date and that you will promptly update any changes (for example, address or email). Providing false, misleading, or incomplete information, including misrepresenting your location or jurisdiction, constitutes a material breach of these Terms and may lead to Account closure, cancellation of Bonuses, and voiding of Bets.
Password security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must not share your password with any third party, and you must notify the Operator immediately via the Website's support channels if you suspect any unauthorised use. The Operator is entitled to assume that any access using your credentials is made by you.
Prohibited use by self-excluded or vulnerable persons: Because K8 Casino is not registered with GamStop or other UK national self-exclusion schemes, it is possible that persons who have self-excluded from UK-licensed operators may still technically access the Website. If you have self-excluded elsewhere, you must not register or play on the Website. The Operator accepts no responsibility where you fail to comply with self-exclusion or medical advice.

Betting & Gameplay Rules

This section explains how Bets may be placed and settled, the conduct expected of Players, and the consequences of irregular or abusive behaviour.

Placing bets: You may place Bets only after your Account has been successfully created and, where required, verified. Bets may be placed using your Real Money Balance or, where permitted by specific promotions, Bonus Funds. Each Game has its own minimum and maximum Bet limits, as displayed within the Game interface or in the relevant Game rules. It is your responsibility to familiarise yourself with specific Game rules before playing.
Game rules and RNG: Game outcomes are determined by the rules of each Game and, for virtual games, by random number generator ("RNG") technology supplied by the Operator or by licensed third-party providers. The results recorded on the Operator's or the relevant provider's servers shall be final and conclusive. If the result displayed on your device conflicts with the server result, the server result prevails.
Acceptance, cancellation, and modification of bets: A Bet is considered accepted once it appears as "placed" or similar in your Game or Account history. You cannot cancel or modify a Bet once it has been accepted by the system. In the event of obvious errors, malfunctions, or mispriced Games, the Operator may void affected Bets, adjust winnings to the correct amount, or restore stakes to your balance. Where possible, the Operator will provide an explanation via support.
Technical issues: If your Game session is interrupted due to a technical failure (for example, loss of internet connection or device malfunction), the outcome of any completed Bet will remain as recorded by the Operator's servers. Bets that have not been completed may be voided and the original stake returned to your Account, or the Game may resume from the last recorded state, depending on the Game provider's rules.
Prohibited conduct: You must not attempt to manipulate the Website or Games, exploit software bugs, use automated tools (such as bots or scripts), collude with other Players, or engage in any form of fraud, money laundering, or other unlawful activity. The Operator may suspend or close Accounts, cancel Bets, confiscate funds, and report matters to relevant authorities where it reasonably suspects any such behaviour.
Live casino and chat behaviour: Where live casino or chat functions are available, you must treat dealers and other Players with respect and refrain from insults, harassment, hate speech, obscene language, threats, or any discriminatory or abusive conduct. You must not promote other websites, share personal contact details, or solicit financial transactions. The Operator may mute, restrict, or permanently ban chat access and/or close your Account for breaches of these rules.
Grey-market access from the UK: From the standpoint of the Operator's Curaçao licence, Users who access from the United Kingdom are treated as accessing from a Restricted Jurisdiction. If the Operator determines that you are in the United Kingdom, Bets may be voided, your Account may be suspended or closed, and any remaining Real Money Balance may be returned to you (subject to KYC checks), while Bonuses and associated winnings may be forfeited.

Bonus Terms

Bonuses and promotions are offered at the Operator's discretion to enhance entertainment but are subject to strict conditions. Where specific promotional pages or emails contain terms that conflict with this section, the more restrictive or protecting provision applicable to the Operator will normally prevail, but the Operator may interpret conflicts in its reasonable discretion.

Bonus activation: Eligibility for Bonuses may depend on factors including your country, currency, deposit method, and prior activity. Unless stated otherwise, a Bonus is activated when you opt in and/or make the required qualifying deposit, or when it is granted by the Operator as a goodwill gesture. The Operator may refuse, revoke, or withdraw Bonuses without prior notice if it suspects abuse or if a technical error has occurred.
Wagering requirements: Bonus Funds and winnings derived from them are typically subject to wagering requirements, expressed as a multiple of the Bonus amount, deposit amount, or both (for example, 30x). Unless explicitly stated otherwise in the relevant promotion, Bonus wagering requirements must be completed within the timeframe communicated on the Website (for example, within 30 days of activation), and only stakes placed on Eligible Games will count toward wagering. You are responsible for checking the specific conditions for each Bonus.
Game restrictions and weighting: Not all Games contribute equally to wagering requirements. Some Games may be entirely excluded, and others may contribute at a reduced percentage. For example, most slots may contribute 100%, while certain table or live games may contribute a lower percentage or 0%. The Website will list excluded or restricted Games for each promotion. Placing Bets on excluded Games while a Bonus is active may lead to forfeiture of the Bonus and associated winnings.
Maximum bet and irregular play: The Operator may impose a maximum Bet per spin, hand, or round while you are wagering a Bonus. Practices considered "irregular play" include, without limitation, placing high-value Bets relative to your deposit or Bonus, "bonus hunting" strategies, hedging Bets, or significantly reducing your stake after a large win solely to clear wagering, or otherwise exploiting promotional structures. The Operator may, at its discretion, remove Bonuses, cancel associated winnings, and return only your original deposit where it reasonably concludes that irregular play has occurred.
Bonus balance and withdrawals: Unless explicitly permitted, you cannot request a withdrawal of funds while a Bonus with active wagering requirements remains in your Account. If you request a withdrawal before meeting wagering requirements, the Operator may cancel the Bonus and associated winnings. Once wagering requirements are met, Bonus Funds may be converted into withdrawable funds up to any maximum cashout limit stated in the promotion, with any excess possibly forfeited.
Combining promotions: Bonuses generally cannot be combined. Only one active deposit Bonus may be in play at any time, unless specific terms explicitly allow stacking. Free spins or tournament rewards may be awarded alongside deposit Bonuses but will be subject to their own conditions. In the event of uncertainty, you must contact support before participating in multiple promotions; otherwise, the Operator's records and interpretation shall be final.
UK-specific risk notice: Because the Website is not regulated by the UK Gambling Commission and is not part of GamStop, Bonuses offered on k8casinor.com to Users accessing from the UK are not subject to UK bonus and inducement restrictions. Regulatory developments in the United Kingdom from 2026 onward may lead to DNS blocking or other technical restrictions on unlicensed gambling sites. If such measures affect access to the Website, you may be unable to complete wagering or withdraw Bonus-related funds, and the Operator shall not be liable for any resulting loss of expected Bonus value.

Payments & Withdrawals

This section describes how you may deposit and withdraw funds, applicable limits, processing times, and circumstances in which Bets or Bonuses may be refunded or reversed. All financial transactions are subject to KYC and AML checks.

Deposit methods: The Website may support various payment methods, including selected cryptoassets, e-wallets, cards, and other third-party payment solutions, depending on your location and the Operator's risk assessment. Availability of specific methods for Users in or from the United Kingdom may be more limited or fully restricted. The Operator may change available methods at any time without prior notice.
Deposits and account currency: Minimum and maximum deposit amounts for each method are shown on the Website. Deposits in fiat or crypto may be converted into a playing currency or unit of account used on the Website. You are responsible for any exchange rate fluctuations, blockchain network fees, or charges levied by your payment provider. Deposits are credited once the Operator or its processor confirms receipt.
Withdrawals and verification: Before approving withdrawals, particularly from Users associated with the United Kingdom or other higher-risk jurisdictions, the Operator may require enhanced KYC checks, including proof of identity, address, and source of funds. Withdrawals are, where possible, processed to the same method used for deposit. If this is not feasible, the Operator may select an alternative reasonable method. Processing times vary by method and may be extended where additional checks or technical issues arise.
Withdrawal limits and fees: The Operator may impose daily, weekly, or monthly withdrawal limits, as well as per-transaction limits. Such limits will be displayed on the Website or notified to you at the time of withdrawal. The Operator may charge reasonable fees for processing withdrawals or for handling inactive or dormant Accounts, in line with its policies and applicable law. You remain responsible for any fees or charges applied by your bank, wallet provider, or crypto network.
Chargebacks and reversals: You must not request or initiate chargebacks, reversals, or similar disputes on deposits already used to place Bets. If you do so, the Operator may suspend or close your Account, cancel Bets, and recover any winnings or Bonuses attributable to the disputed funds. The Operator may share relevant information with payment providers, law enforcement, or regulators where it suspects fraudulent or abusive behaviour.
Refunds of Bets and Bonuses: In the event of technical errors, Game malfunctions, or other faults, the Operator may void affected Bets and return the original stakes to your Account. Where a Bonus has been credited due to an error, the Operator may remove the Bonus and adjust your balance accordingly. Such corrections are made in good faith and in line with the Operator's records, which shall be decisive.
UK regulatory risk and access interruption: UK authorities may, from 2026 onwards, require internet service providers to block or restrict access to unlicensed online gambling platforms. If k8casinor.com becomes inaccessible from the United Kingdom or via commonly used networks, you may experience delays or inability to log in, complete withdrawals, or manage your balance. While the Operator will use reasonable efforts to process legitimate withdrawal requests received, it does not guarantee that you will be able to access the Website from the UK, and it shall not be liable for losses arising from such regulatory or technical interventions beyond its reasonable control.

Limitation of Liability

This section outlines the extent of the Operator's responsibilities and the limits on its liability to Users and Players. Nothing in these Terms seeks to exclude or limit any liability that cannot lawfully be excluded, such as liability for fraud.

Operator's obligations: The Operator will use reasonable skill and care to operate the Website, provide access to Games, process Bets, and maintain accurate records of your Account transactions. It will seek to ensure that Games are fair and that RNGs are tested by recognised providers, and it will comply with applicable obligations under its Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0708032021) as overseen by Gaming Services Provider N.V.
No UK regulatory protection: Because the Website is not licensed by the UK Gambling Commission, you do not benefit from UK-specific regulatory protections, dispute resolution schemes, compensation arrangements, or GamStop self-exclusion coverage. You acknowledge and accept that Curaçao's regulatory framework may provide a lower level of player protection than UK law, and that the success rate of complaints submitted to [email protected] is reported to be limited.
Technical failures and interruptions: The Operator does not warrant that the Website or Games will be uninterrupted, error-free, or free from viruses or other harmful components. Temporary suspensions, delays, or outages may occur due to maintenance, technical upgrades, network failures, or third-party provider issues. To the fullest extent permitted by law, the Operator is not liable for any loss or damage arising from such interruptions or from your inability to access the Website.
Indirect and consequential losses: The Operator is not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profit, loss of opportunity, loss of data, or reputational damage, whether based in contract, tort, or otherwise, even if it has been advised of the possibility of such damages.
Maximum liability: Without prejudice to the preceding provisions, and to the maximum extent permitted by applicable law, the total aggregate liability of the Operator to you arising out of or in connection with your use of the Website or these Terms shall not exceed the greater of (a) the amount of the Bet or transaction relating to the claim, or (b) the total amount of deposits you have made into your Account in the three (3) months preceding the event giving rise to the claim, less any withdrawals made during that period.
Responsibility for your decisions: You are solely responsible for deciding whether to access the Website, open an Account, place Bets, or use Bonuses, and for any losses you may incur. Online gambling carries a risk of significant financial loss and may be addictive. If you reside in or access from the United Kingdom, you should carefully consider that national self-exclusion (GamStop) and local dispute resolution mechanisms do not apply. You should not gamble if you cannot afford to lose the funds, if you are under any form of self-exclusion, or if gambling causes you financial or personal difficulties.

Intellectual Property Rights

All intellectual property rights in and to the Website and its content are reserved by the Operator or its licensors. Use of the Website does not grant you any ownership rights in such content.

Ownership of content: All logos, trademarks, trade names, designs, graphics, text, images, audio, video, software, source code, and other materials displayed on or underlying the Website (collectively, the "Content") are the property of the Operator or its third-party licensors and are protected by copyright, trademark, and other intellectual property laws.
Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Content solely for your private, non-commercial entertainment in accordance with these Terms. You may not use the Website for any commercial purpose or on behalf of any third party without the Operator's prior written consent.
Prohibited uses: You may not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, publicly display, publicly perform, publish, or create derivative works from any part of the Website or Content, except as expressly permitted by applicable law that cannot be contractually waived. You must not remove or alter any copyright, trademark, or other proprietary notices.
Third-party rights: Games and software supplied by third-party providers remain the intellectual property of those providers. Your right to use such Games is subject to these Terms and any additional terms imposed by the relevant providers. Any unauthorised use may result in termination of access and may expose you to civil or criminal liability.
Reporting infringements: If you believe that any Content on the Website infringes your intellectual property rights, you should contact the Operator via the channels set out in the "Contact Information" section, providing sufficient details to enable the Operator to investigate and, where appropriate, take remedial action.

Privacy & Data Protection

The Operator takes privacy and data protection seriously and processes personal data in accordance with its privacy policy, applicable Curaçao law, and, where relevant, data protection rules such as the EU General Data Protection Regulation (GDPR) and the UK GDPR.

Privacy policy: All personal data collected and processed in connection with your use of the Website, including information submitted during registration, KYC verification, deposits, withdrawals, and gameplay, is handled in accordance with the Operator's privacy policy as published on k8casinor.com and updated from time to time. By using the Website, you acknowledge that you have read and understood that privacy policy.
Purposes of processing: Personal data may be processed for purposes including, without limitation, account creation, age and identity verification, transaction processing, fraud and AML monitoring, risk assessment, Customer support, responsible gambling measures, marketing (where permitted), and compliance with legal and regulatory obligations. The Operator may also process data for internal analytics and service improvement.
Data sharing and international transfers: Your personal data may be shared with group companies, payment processors, game providers, KYC/AML service providers, and regulators (including Gaming Services Provider N.V. in Curaçao) where necessary to provide services or comply with legal obligations. Because the Operator is based in Curaçao, your data may be transferred outside the United Kingdom and the European Economic Area. Appropriate safeguards will be implemented where required by applicable data protection laws.
Your rights: Subject to applicable law, you may have rights to access, rectify, erase, restrict, or object to certain processing of your personal data, and to data portability. To exercise these rights, you should follow the instructions in the privacy policy or contact the Operator via the channels indicated in the "Contact Information" section. Some rights may be limited where the Operator is required to retain data for legal or regulatory reasons.

Changes to Terms

The Operator may update or amend these Terms from time to time to reflect changes in law, regulatory requirements, business practices, or Website functionality. This section explains how you will be informed of changes and what your options are if you do not agree with them.

Right to modify: The Operator reserves the right to modify these Terms at any time. Updated Terms will be published on the Website with a revised "Effective date" and may, where appropriate, be communicated via email, on-site banner, pop-up notification, or Account message.
Notification and acceptance: Where changes are material, the Operator will take reasonable steps to draw your attention to them. Your continued use of the Website, including logging into your Account or placing Bets after the updated Terms become effective, will constitute your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Website and close your Account.
Historic versions: The Operator may keep prior versions of these Terms for record-keeping and regulatory purposes. In case of disputes about historical events, the version in force at the relevant time will apply. The Operator's internal records regarding the timing and content of changes shall be conclusive, absent manifest error.
Regulatory developments in the UK: As the regulatory environment for online and crypto-gambling in the United Kingdom evolves through and beyond 2026, the Operator may need to introduce additional restrictions for Users in or from the UK, including enhanced verification, deposit limits, or complete blocking of access. Such measures may be implemented by updating these Terms and/or by technical configurations, and may take effect immediately where required by law or by the Operator's risk policies.

Termination & Suspension

The Operator may suspend or terminate your Account and restrict your access to the Website in various circumstances. This section explains when and how such action may be taken and what happens to funds held in your Account.

Termination by you: You may close your Account at any time by following the instructions on the Website or by contacting Customer support. Before closing, you should request withdrawal of any eligible Real Money Balance, subject to KYC checks and withdrawal limits. Any active Bonuses and associated winnings may be cancelled upon closure.
Suspension and termination by the Operator: The Operator may suspend or terminate your Account, restrict access to some or all Games, and withhold or cancel Bets and Bonuses, where it reasonably believes that you have breached these Terms, provided false information, engaged in fraud, collusion, or money laundering, used automated tools or bots, circumvented geographic restrictions (including access from the United Kingdom as a Restricted Jurisdiction), or otherwise posed a regulatory, legal, or reputational risk.
Self-exclusion and responsible gambling measures: The Website may offer internal self-exclusion or cooling-off tools, but it is not part of GamStop or other UK national self-exclusion schemes. If you request self-exclusion through the Website, the Operator will take reasonable steps to prevent your access in accordance with its responsible gambling policy. However, it cannot guarantee that you will not find alternative ways to access the Website, especially via new devices or credentials, and it will not be liable where you circumvent such measures.
Funds on termination: Upon termination or long-term suspension of your Account, the Operator will, where lawful and practical, arrange for the return of your Real Money Balance, subject to KYC/AML checks and withdrawal limits. Funds may be withheld or confiscated where the Operator reasonably believes they are connected to fraud, money laundering, or other unlawful conduct, or where required by law or regulatory request. Bonus Funds and associated winnings will normally be forfeited on termination.
Dormant and inactive accounts: If you do not log into your Account for an extended period (for example, 12 months or more), the Operator may treat your Account as dormant, apply reasonable administrative fees, restrict Bonuses, or close the Account after attempting to contact you. Any applicable dormant Account policies will be detailed on the Website and may be updated from time to time.

Governing Law & Jurisdiction

This section explains which law governs these Terms and how disputes may be resolved. Because the Operator is based in Curaçao, there is a cross-border element to your use of the Website, especially if you access it from the United Kingdom.

Applicable law: These Terms, your use of the Website, and all contractual and non-contractual disputes arising out of or in connection with them shall, to the fullest extent permitted by mandatory law, be governed by and construed in accordance with the laws of Curaçao. If you are habitually resident in the United Kingdom or another jurisdiction that provides mandatory consumer protections, such provisions may apply in addition to these Terms to the extent that they cannot be contractually excluded.
Primary jurisdiction: Subject to any mandatory rights you may have under applicable consumer laws, you agree that any dispute, controversy, or claim arising out of or relating to these Terms, your Account, or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, and you irrevocably submit to the jurisdiction of those courts for such purposes.
Complaints procedure: Before commencing any formal proceedings, you must first raise your complaint with the Operator via the Website's support channels, providing full details of your issue and supporting evidence. The Operator will use reasonable efforts to investigate and respond within a reasonable period. If you remain dissatisfied and the dispute relates to the Operator's licensed activities, you may, where applicable, escalate the complaint to Gaming Services Provider N.V. in Curaçao, including via the email address [email protected]. You acknowledge that this regulator is not a UK body and that its processes and outcomes may differ from those of UK authorities.
No UK Gambling Commission jurisdiction: You acknowledge that the UK Gambling Commission does not license or regulate the Website, and that you therefore do not have the right to refer disputes to the UK Gambling Commission or to any UK-approved Alternative Dispute Resolution (ADR) provider associated with UKGC-licensed operators.

Contact Information

If you have any questions about these Terms, your Account, or any aspect of the Website, you should contact the Operator using the channels described below. Contact details may be updated from time to time on the Website.

Customer support: The primary method for contacting Customer support is via the support tools provided on k8casinor.com, which may include live chat, in-account messaging, or ticket-based email forms. Support availability, languages, and response times may vary and will be indicated on the Website.
Legal and compliance correspondence: Legal notices, KYC document submissions (where such submissions are not handled via the secure upload tools on the Website), and other formal communications to the Operator should be sent to the registered address of Westward Way Tech N.V.: Abraham de Veerstraat 9, Curaçao. Where email contact details for legal or compliance matters are provided on the Website, you should use those channels and retain copies of your correspondence.
Regulatory complaints (Curaçao licence 365/JAZ): If, after exhausting the Operator's internal complaints process, you wish to raise a licensing-related dispute, you may contact Gaming Services Provider N.V., the Curaçao licensing entity responsible for sub-licence GLH-OCCHKTW0708032021, at [email protected] or via the licence validator referenced on the Website (for example, the validation page where Westward Way Tech N.V. is listed as a licence holder). You understand that this is not a K8 corporate email but a regulatory contact, and that the effectiveness of such recourse may be limited.
Telephone contact: At the time these Terms become effective, no dedicated telephone support line is provided for Users of K8 Casino via k8casinor.com. If a telephone number is later introduced, it will be displayed on the Website and may be subject to applicable call charges.